This procedure explains how to raise a complaint or dispute with iSolicitude LTD, trading as “iSolicitude”. It does not limit any statutory rights available to you.
- Tell us. Email hello@isolicitude.com (or use your portal’s support inbox) describing what happened and the outcome you would like. We acknowledge your complaint within 2 business days.
- Investigation. A team member who was not involved in the original matter reviews it. We aim to provide a substantive response within 10 business days; if a complex matter requires longer, we will tell you.
- Escalation. If the matter remains unresolved, you may ask for it to be escalated to management for a final internal review.
- External options. Privacy complaints may be referred to the Office of the Information Commissioner (Jamaica) or to your local supervisory authority. Contractual disputes follow the governing-law and venue provisions of your agreement with us.