This Refund & Cancellation Policy explains how cancellations and refunds work for services provided by iSolicitude LTD, trading as “iSolicitude”. It supplements our Terms & Conditions and does not limit any statutory consumer rights that apply to you.
Project services
- Deposits reserve delivery capacity and cover discovery work; they are non-refundable once work has begun, except where we fail to deliver as agreed.
- Milestone payments cover completed phases and are non-refundable after the relevant phase has been approved.
- If you cancel mid-project, you pay for the work performed to the date of cancellation, and any unearned prepaid balance is refunded to you.
- If we cancel for a reason other than your breach, unearned prepaid amounts are refunded to you in full.
Subscriptions and care plans
- You may cancel at any time from your client portal or by written notice; cancellation stops the next renewal.
- Periods already billed are not refunded on a pro-rata basis unless required by law or unless we have materially failed to provide the service.
How to request a refund
Email hello@isolicitude.com with your invoice number. We respond within 5 business days. Approved refunds are returned to your original payment method through PayPal, normally within 10 business days.
Disputes
Please contact us before opening a PayPal dispute or a chargeback — most issues are resolved more quickly by dealing with us directly. See also our Complaints & Dispute Resolution procedure.