This summary explains, in plain language, how long iSolicitude LTD, trading as “iSolicitude”, keeps information. It supplements our Privacy Policy.
| Information | Kept for | Then |
|---|---|---|
| Contact and booking enquiries | 24 months after last activity | Anonymised |
| Newsletter subscription | Until you unsubscribe | Suppression evidence retained; personal details removed |
| Account data | Life of the account | Deleted or anonymised on verified request or closure |
| Project records and files | Contract term plus export window | Deleted per contract and DPA; financial records kept for statutory periods |
| Support and chat transcripts | 12–36 months | Anonymised |
| Invoices and payments | Statutory accounting period | Deleted or archived |
| Analytics (detailed) | 13 months | Deleted; aggregates kept up to 5 years |
| Consent and acceptance records | While relevant, plus the applicable limitation period (3 years) | Deleted |
| Business prospect data | 18 months after last activity | Deleted; opt-outs retained on the suppression list permanently so that we do not contact you again |
Backups persist for a limited rotation period after deletion, and any restored data is re-purged. Records under legal hold, or required for fraud prevention, accounting or the defence of legal claims, are kept for as long as legally required, and we will tell you when that exception applies to your request.