These Subscription & Recurring Billing Terms apply to recurring plans (care plans, hosting and maintenance, and retainers) provided by iSolicitude LTD, trading as “iSolicitude”, and billed through PayPal subscriptions. They supplement our Terms & Conditions.
Before you subscribe
Before you authorise anything, the checkout screen shows: the price and currency; any applicable taxes; the billing interval; any trial terms; and the date of first billing. Subscribing requires your explicit authorisation of recurring billing through PayPal, and we retain evidence of that authorisation.
Renewal
Plans renew automatically at the stated interval until cancelled. If the price changes, we notify you in advance of the renewal at which the new price takes effect, and you may cancel before it applies.
Cancelling
You may cancel at any time from your client portal billing page or by emailing hello@isolicitude.com — cancelling online is as easy as subscribing. Cancellation takes effect at the end of the current billed period, and you keep access until then. We send a confirmation when the cancellation is recorded, and we do not charge you after an effective cancellation.
Failed payments
If a renewal payment fails, we retry in accordance with PayPal’s schedule and notify you. Service may be suspended after 14 days of non-payment and is reinstated on payment.
Refunds
Refunds are governed by our Refund & Cancellation Policy.